Property Management FAQ

At PCS Home Group, we’re a full-service property management company serving Thurston and Pierce County, protecting your real estate investment—your most valuable asset. Whether you’re an investor with a rental portfolio or received PCS orders and are relocating away from JBLM, we handle all the day-to-day tasks so you get maximum revenue, proper maintenance, hassle-free tenant management, and automatic owner statements through your online portal.

We've PCS'd ourselves—my husband served 20 years in the military, so we truly understand the unique challenges of JBLM-area rentals, from military timelines and quick turnovers to VA tenants and peak season demand. As your full-service property management company in Thurston and Pierce County, we maximize your revenue and protect your investment with hassle-free tenant placement, proper maintenance, and automatic owner statements through your secure online portal.

We manage single-family homes, townhomes, condos, and small multifamily properties in DuPont, WA and Thurston County (Lacey, Yelm, Olympia, and Tumwater). Whether you own one rental or a portfolio, we have the systems to handle it.

We handle everything: marketing your property across military networks and online platforms, thorough tenant screening, lease signing and enforcement, rent collection, 24/7 maintenance coordination for emergencies, inspections, and annual financial reporting. You get one monthly check and a detailed owner portal—as stress-free as possible.

We market your property across multiple platforms including Zillow, Realtor.com, Facebook Marketplace, Facebook groups and our local networks to reach qualified renters quickly. Every applicant goes through our thorough screening process: credit checks, eviction history, income verification (2.75x rent), rental references, and criminal background checks applied consistently to all applicants. We only place reliable, qualified tenants.

We use licensed and bonded contractors plus our in-house licensed and bonded handyman for faster response times. Every maintenance request goes through our 24/7 system—you approve anything over $500—and as a smaller company, we communicate with you throughout the entire repair process. You’ll get before/after photos and invoices through your owner portal.

We specialize in JBLM’s PCS cycles—marketing ramps up 60 days before peak move seasons, targeting incoming renters who need housing immediately.

Absolutely—we coordinate with lenders and tenants on VA assumable mortgages, ensuring smooth transitions when military tenants buy or transfer. This unique service keeps your property rented and cash flowing even during ownership changes.

We know SCRA and military lease termination rules inside out—when service members deploy or get orders, we handle early terminations professionally, re-rent quickly, and protect your interests while respecting their service obligations.

Our fee is a simple percentage of monthly rent collected—10% and a one time listing fee. No hidden fees, no re-leasing fees, no maintenance markups. You get a clear breakdown upfront, and we only get paid when rent is collected.

Tenants pay for damages beyond normal wear. We handle routine maintenance from rent income (your approval required for anything substantial), and capital improvements are always your decision. Yearly inspections catch issues early to protect your equity.

You get a secure owner portal with real-time access to financials, maintenance logs, inspection reports, and market data. Monthly statements arrive like clockwork, and we provide year-end tax documents so your accountant has everything needed.

It’s simple—contact us for a free rental analysis and property consultation. We’ll walk your property, discuss your goals, provide a customized management proposal, and can onboard within 48 hours if you’re ready. No pressure, no cost for the analysis.

We use 12-month term leases.

We don't handle full court evictions, but we guide you through every step of the process. We post required notices, coordinate with our recommended attorney, and manage communication while your case is active. This is exactly why our thorough screening process is so important—we work hard upfront to minimize these situations entirely.

No problem—we’re also expert listing agents who specialize in JBLM-area sales. We’ll provide a free market analysis, coordinate showings around tenants, and can transition seamlessly from management to sale. Many owners use us for both services.

Absolutely—we help investors build JBLM rental portfolios with cash-flow-positive properties. I’ll show you turnkey rentals already meeting investment goals, or fixer-uppers with strong upside in military-demand neighborhoods.

Whether you have one JBLM rental or ten, we make property management stress-free so you can focus on what matters—your family, your career, your next mission.